ROBSON - Mobility And Healthcare Aids

Welcome to robsons-uk.com website terms and conditions for use. By accessing the website and/or placing an order, you agree to be bound by these terms and conditions.

Whilst every effort is made to ensure that descriptions are accurate, we can accept no liability for damages or injury arising directly or indirectly from any error or omission in such information. All colours and sizes are approximate and are shown as a guide. Although we will usually supply the exact product shown, we reserve the right to supply, on occassions, similar items but of detail differences.

We reserve the right to undertake minor changes to product specifications, information and images, without prior notice, as the manufacturers are committed to continual improvements of the products.

Robsons-uk.com does not accept any responsibility for personal injury resulting from the improper or misuse of any products or equipment sold.

Making a Purchase and Payment

To make a purchase, just browse our website and click on any items that you wish to buy. Enter the quantity and click on "add to the basket". This will take you to My Order page. To add further items, click on "update shopping bag" on the right hand side. To delete items, click on the square in the remove item column and then click on "update shopping bag". When you are ready to pay, click on the "check out" and this will take you to the billing and shipping address.

You can pay via all major credit and debit cards. All debit and credit card transactions are made through a secure online terminal Paypal. No credit or debit card information is held on record by us.

Once you have paid for your order, you will receive a confirmation e-mail to indicate that we have received your order. You will also receive a confirmation e-mail once your order has been processed and dispatched.

All prices quoted on the website are exclusive of VAT. Vat is charged at the current rate of 20% both for the product and postage and packaging. It is calculated at the checkout.

Small to medium sized parcels are delivered by Royal Mail and delivery times are normally 2 - 5 working days.

Large parcels are delivered by courier service and can take 2 - 7 working days (excludes the week-ends and Bank Holidays)

We aim to deliver orders within 7 working days. We do not guarantee delivery times and dates. We cannot be responsible for delivery delays occurring once the goods have left the warehouse.

We cannot be held responsible for non-delivery in cases where wrong delivery address was provided and we are unable to provide a refund for these goods.

These charges only apply for mainland UK. Please check with us for international delivery.

If you wish to return any items to us, Please contact us by email sales@robsons-uk.com or telephone 01923 445207. You will need to pay the postage and packing charges for the return of the goods. Upon receipt of the goods, we will assess them to see that they are in a resaleable condition. The goods must not have been used, damaged and must be with the original packaging including the labels on the items. If we deem that the products are not in a resaleable condition, you will not receive a full refund. We will only refund the cost of the product. We do not refund the postage and packaging cost. You will be required to arrange and pay for return of the products to us.

If you wish to cancel your order before the goods have been despatched, you must contact us by email sales@robsons-uk.com or telephone 01923 445207. Where the goods have already been despatched, you can cancel the order by returning the goods to us together with invoice within 7 days of receipt for a full refund of the product cost. We will not refund the postage cost. The goods must be returned unopened with the original packaging intact. You will be required to arrange and pay for the return of the product to us. We advise that you get proof of posting.

All items ordered are checked before that are sent out to the customers. If, however upon receipt, any items are damaged, incorrect, or incomplete notification must be made to us via telephone or email within 2 working days of receipt of the order quoting any ref. no. required. Once we have received the items, we will refund the cost of the item or replace it.

We recommend you get proof of posting as well as using a secure and recorded delivery method as we will not accept responsibility for returned items being lost or damaged in transit.

Warranty and Guarantee

All items purchased are guaranteed to be in new condition, without any manufacturing defects and come with 90 day warranty.

The warranty covers items that have a manufacturing fault. Product warranty does not cover consumables (e.g. commode pans, general wear and tear (e.g. ferrules and tyres).

Warranties may become void if items are damaged due to customer neglect, misuse or failure to comply with usage instructions. Any item returned under warranty will be repaired where possible otherwise replaced at no cost to the customer.